June 2025 to August 2025

Colombo, Sri Lanka

Data Science Intern

NCINGA Pvt. Ltd

• Engineered a multilingual AI voice agent for telecom clients (English, Sinhala, Tamil), reducing query resolution time by 40%.
• Built Python algorithms for phone number parsing, normalizing 15+ spoken variations with 99% validation accuracy.
• Led full-stack migration and branding updates for enterprise AI assistants with low-latency API-driven knowledge search.

February 2025 to Present

Garden City, NY

Scheduling Specialist

Bridges To Adelphi Program

• Designed semi-automated scheduling systems using Google Sheets automation to optimize weekly meeting pairings.
• Partnered with program leadership to analyze availability data and propose data-driven scheduling improvements.

April 2025 to Present

Garden City, NY

IT Help Desk Specialist

Adelphi University

• Optimized ticketing workflows with automated triage and escalation, cutting manual categorization time by 40% and enabling first-contact resolution on 60% of incoming issues.
• Authored troubleshooting docs and training material that reduced repeat tickets by 35% and standardized escalation across phone, chat, and ticketing channels.

April 2023 to September 2023

Colombo, Sri Lanka

Technology Intern

Premium International Technologies

• Conducted system security audits, analyzed network activity, identified compliance gaps, and implemented corrective actions.
• Collaborated in daily stand-ups, tracked IT infrastructure work, and proposed workflow optimizations.
• Built automation scripts for device health checks and security verifications, reducing manual oversight by 30%.